Overview

■Target

New employees to Managerial level staff

■Focus and Learning Outcomes

To understand the nature of problems and how to effective tackle workplace problems

・Understanding the fundamental root cause of problems and targeting the root cause of the problem

・How to properly analyse and dissect a problem situation

・The process of problem solving and how to apply it

■Point

・Stance：Understanding how stance and position can be used in problem solving (first person, primary information, initiative)

・Skills：The five basic steps of problem solving

1 Clarification of problems
2 Identification of root cause
3 Countermeasures
4 Execution
5 Verification

■Learning style and activities

・Using a practice-makes-perfect learning style, learn about the fundamentals of problem solving and unique processes and approaches to problem solving

・Constant feedback and review sessions in our practice-makes-perfect learning style to seek for continued improvement

■Days

1

■Number of participants

Suggested number: 24
(Min 10, Max 42)